NaturesPet.Com processes your Flint River Ranch orders within 24 hours. Orders received on Friday, or the day before a
Holiday, are invoiced and processed the next business day. We accept Visa, Master Card, American Express, Personal Checks and Money Orders.
The simplest and most efficient way to expedite your order is to use our secure shopping cart or you may mail or fax us the order.
Please be aware that orders paid by personal checks will be processed after the check clears our bank.
Mail and Fax orders may be sent to:
NaturesPet.Com
23 Ackerman Avenue
Elmwood Park, NJ 07407-1608
Phone: 201 796-0627
Fax201-703-4394
e-mail: comments@naturespet.com
We are available to answer your questions seven days per week. Please don't hesitate to contact us. If we are unavailable we will return your call
or e-mail with 24 hours or less.
Flint River Ranch orders are shipped to the address you provide us by UPS Ground Service. Please keep your address current.
Average delivery time after UPS pickup, is 5-7 business days. With some remote delivery points,
UPS may schedule delivery only once or twice a week. Please order in
advance of need and allow time for delivery. If not at home, UPS will
try several times to make delivery, in some cases, depending on area, they will leave package at your door, otherwise they will leave a note
or mail you a notice of attempted delivery. With no response in 5 days, they will return the package to Flint River Ranch's warehouse.
Shipping via UPS Ground is included in the retail price of the Flint River Ranch food. If you need an expedited delivery, you may choose, next day - must be arranged by
11AM California time, or second day, at your cost.
We would love for Flint River Ranch to ship their products for
no charge, however it is not currently possible. The shipping costs are included in the pricing of the product. That means that
if you have a return and you are not refunded for shipping costs, it is because the price was included in the price of the product that you ordered.
Since all Flint River Ranch orders are shipped via UPS Ground they cannot ship to P.O. Boxes, APO's or anywhere outside the Continential United States.
If you receive a box that is visible damaged don't open it, refuse the shipment and have it returned to us
for replacement, by calling UPS 1-800-742-5877. Once you have opened the box you will be responsible for the costs of shipping back.
Please NOTE: Orders,
with the exception of Sample Packs that are
less than $8.50 will be charged a $4.00 shipping fee.
**IMPORTANT**
It is very important for you to verify that your shipping address is correct before finalizing your order. You will be charged a $5.00 UPS
Call Tag FEE if UPS determines the address provided by you is incorrect.
